Contact Us

Plan Sponsors with New Institutions

Interested in learning more about establishing TIAA-CREF at your institution?

Please contact us Monday through Friday, 8 a.m. to 5 p.m. (ET) at 866 861-2249.

By email

Institution-specific inquiries

Log in for institution-specific inquiries that require us to verify your identity. Responses usually occur within 24 to 48 hours (evening, weekend and holiday inquiries will be read the following business day). You can also submit suggestions and feedback.

By phone or fax

Administrator Telephone Center

For day-to-day questions, you can call our Administrator Telephone Center. An automated menu will route you directly to a consultant with specific expertise on key topics. Available Monday through Friday, from 8 a.m. to 8 p.m. (ET).

  • Phone: 888 842-7782
  • Fax: 800 842-5916

TIAA-CREF automated telephone service

Useful to participants with existing accounts.
800 842-2252
Availability: 24 hours a day

Calling from outside the U.S.

For day-to-day questions, you can call our Administrator Telephone Center from outside the United States. An automated menu will route you directly to a consultant with specific expertise on key topics.

Local office listing

For institutions that have an assigned Managing Consultant, select the appropriate office number from our local office contact list.

By U.S. mail

General correspondence

(regarding all TIAA-CREF products and services other than TIAA-CREF Mutual Funds)
TIAA-CREF
P.O. Box 1259
Charlotte, NC 28201

All correspondence about TIAA-CREF Mutual Funds should be mailed to:

TIAA-CREF Mutual Funds
P.O. Box 8009
Boston, MA 02266-8009

For overnight delivery:

TIAA-CREF Mutual Funds
c/o Boston Financial Data Services
30 Dan Road
Canton, MA 02021-2809

How to Register

 

  1. Take a guided tour of secure access.
  2. Complete the Administrator Services Application (PDF). TIAA-CREF will send you your account information.
  3. Use the account information to create a User ID and Password.

 

Plan Auditor Access

 

To provide your plan auditors secure limited access to your Plan's financial reports on the TIAA-CREF Administrator Web Center, complete the TIAA-CREF Online Auditor/Access Authorization/Change Form (PDF).

 

You can use this application to add or delete online access for your auditors.

Contact Us

Call the Administrator Telephone Center at 888 842-7782, Monday through Friday from 8 a.m. to 8 p.m. (ET).

© 2013 and prior years, Teachers Insurance and Annuity Association - College Retirement Equities Fund (TIAA-CREF), New York, NY 10017