Read frequently asked questions about our online security, computer requirements and more. Log in for institution-specific inquiries that require us to verify your identity. We will usually respond within 24 to 48 hours (evening, weekend and holiday inquiries will be read the following business day).

If you haven't yet signed up for secure access, complete the Administrator Services Application (PDF).

Resolve password-related issues and find out how to update account information in the Getting Started section.

Get important information about computer requirements in the Security section.

Learn about how our services work in the Online Systems section.

How to Register


  1. Take a guided tour of secure access.
  2. Complete the Administrator Services Application (PDF). TIAA-CREF will send you your account information.
  3. Use the account information to create a User ID and Password.


Plan Auditor Access


To provide your plan auditors secure limited access to your Plan's financial reports on the TIAA-CREF Administrator Web Center, complete the TIAA-CREF Online Auditor/Access Authorization/Change Form (PDF).


You can use this application to add or delete online access for your auditors.

Contact Us

Call the Administrator Telephone Center at 888 842-7782, Monday through Friday from 8 a.m. to 8 p.m. (ET).

© 2014 and prior years, Teachers Insurance and Annuity Association - College Retirement Equities Fund (TIAA-CREF), New York, NY 10017