Trust Company Security


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Our security procedures exist to better protect your personal and financial information. These procedures are designed to ensure that only you — or those designated to act on your behalf — can access your TIAA-CREF Trust Company accounts.

Enrollment Process

The enrollment process is easy and you will only have to complete it once:

  1. The next time you log in to your account, you will first be prompted to enter your user ID. Enter your existing user ID.
  2. Then enter your unique enrollment code, found in the letter recently mailed to you. If you cannot find your enrollment code, please contact your account officer.
  3. After verifying the correct enrollment code was entered, enter your existing password.
  4. Select an image from our library and create a personalized description. The description you enter can be any words you choose, such as "favorite pet" or "beautiful flower." You will see this image and description on subsequent logins.
  5. Enter your email address and your phone number or cell phone number.
  6. Answer a minimum of five questions from the list of security questions.

Future Logins

If You Sign in From a Computer We Recognize If You Sign in From a Computer We Don't Recognize
  1. Enter your user ID and click the Go button
  2. Verify that your image and personalized description are correct
  3. Enter your password
  4. If you don't see your image or description, do not enter your password.
  1. If you use more than one computer to access your account, only one computer will be automatically recognized by our system. When you use your alternate computer, you will be required to answer the security questions in order to log in.
  2. Enter your user ID and click the Go button
  3. Answer two of the five security questions correctly
  4. Verify that your image and personalized description are correct
  5. Enter your password
  6. If you don't see your image or description, do not enter your password

Read frequently asked questions about the new security enhancements


Ready to get started?

Investment, insurance and annuity products are not FDIC insured, are not bank guaranteed, are not deposits, are not insured by any federal government agency, are not a condition to any banking service or activity, and may lose value.

TIAA-CREF Individual & Institutional Services, LLC, a registered investment advisor, provides investment advisory services. Trust services are provided by TIAA-CREF Trust Company, FSB.

Trust Company Account

Access your Trust Company account to check balances, review transactions, and more.


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© 2013 and prior years, Teachers Insurance and Annuity Association - College Retirement Equities Fund (TIAA-CREF), New York, NY 10017