Computer Requirements

Recommended Computer Configuration

Operating Systems and Browsers

Windows

  • Microsoft Internet Explorer 6.0 and later
  • Mozilla Firefox 3.0 and later

Mac OS X 10.4 and later

  • Safari 3.0 and later
  • Mozilla Firefox 3.0 and later

Web TV’s customized browser is not currently compatible when logged in to tiaa-cref.org.

Note: Microsoft ended support for Internet Explorer for Mac in 2005, and is not providing any further security or performance updates. As of January 31, 2006, Internet Explorer for the Mac is no longer available for download from Microsoft. It is recommended that Macintosh users migrate to Apple’s Safari.

Wireless Device User–Agent Support

TIAA-CREF supports mobile or wireless devices running iOS 3.2, Android 2.2, and Blackberry 6 or later at mobile.tiaa-cref.org where select features and functions are available. TIAA-CREF does not officially offer support for all mobile or wireless devices, although non–secure pages on tiaa-cref.org were tested using RIM Blackberry browsers and Windows Mobile 5’s Pocket IE and passed for adequate functionality.

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Downloads

Microsoft Internet Explorer
Windows only – http://www.microsoft.com/windows/ie/default.asp

Mozilla Firefox
Windows – http://www.mozilla.com/en-US

Safari
Mac only – http://www.apple.com/safari/download/

Please note also that some online features require "plug ins" – supplemental software programs that work in concert with your browser to provide additional functionality. These include:

Macromedia’s free Flash Player (for playing animated presentations)
http://www.macromedia.com/downloads/

Adobe Acrobat (for accessing and printing replica–quality applications and other business forms)
http://www.adobe.com/products/acrobat/readstep2.html

JavaScript – certain features on this site require that you enable JavaScript in your browser. This is enabled by default when the browser is installed. If you experience difficulties, please follow the appropriate procedure below to ensure that JavaScript is enabled.

Microsoft Internet Explorer 6.x (Windows):

  1. Go to Tools > Internet Options.
  2. Click the Security tab.
  3. Select Custom Level.
  4. Scroll down to Scripting > Active Scripting and make sure "Enable" is highlighted.
  5. Click OK to close the Security Settings window.
  6. Click OK to close the Internet Options window.
  7. Refresh your browser window to activate your change.

Mozilla Firefox:

  1. Go to Tools > Options.
  2. Click the "Content" tab.
  3. Under the "Content" tab, select "Enable JavaScript" and "Enable Java."
  4. Click "OK" to close the Options window.
  5. Refresh your browser window to activate your change.

Safari (Mac):

  1. Go to Safari > Preferences (Cmd–,).
  2. Click the "Security" icon.
  3. Click and activate the buttons next to "Enable Java" and "Enable JavaScript." (For best results on tiaa-cref.org, do NOT check the "Block pop-up windows" button.)
  4. Close the security window.

For more information regarding your browser Java settings, refer to your browser help documentation and/or contact your browser provider.

Cookies — When you visit our site, we may collect information about your use of our site through cookies. Cookies are small bits of information transferred to your computer and stored on its hard drive that allow us to know how often a user visits our site and the activities they are most interested in performing. We require the acceptance of cookies to enable users to take full advantage of specific services offered. We may also require you to accept cookies placed by a third party supporting this activity on our behalf.

Please note that you must allow cookies to have your TIAA-CREF homepage display customized fund performance information.

If you have set your browser not to accept cookies, you will need to reset it so that you can manage your accounts online and use our customized features. For assistance, check your browser’s operating instructions or Help directory — or follow the steps below. Though accepting (enabling) cookies is the default for all browser types, it is possible your browser has been set to disable cookies.

Internet Explorer 6.x (Windows): Select Tools > Internet Options > Privacy > Advanced... First–party and third–party Cookies should have "Accept" highlighted. If not, click "Override automatic cookie handling" and click "Accept and Always allow session cookies."

Safari (Mac): Select Safari > Preferences > Security and under "Accept Cookies", select "Always" or "Only from sites you navigate to."

For more information regarding your browser cookie settings, refer to your browser help documentation and/or contact your browser provider.

Mozilla Firefox:

  1. Select Tools tab from the Firefox browser and go to Options.
  2. Go to Privacy tab.
  3. In the cookies section check the boxes "Accept Cookies from sites" and "Accept third party cookies".
  4. Click on Exceptions and add the address of the website in the box and click enable.
  5. Select until they Expire in the drop down box.
  6. Click "Close".
  7. Click "OK".

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Browser Troubleshooting To find out what browser version you’re using, select "Help" from the menu bar at the top of your browser window – then click"About..." that will give you further information about your browser, including the version that you are using.
 
In general, the newer the version, the less trouble your Web browser should present (newer browsers have additional functionality and have corrected problems from earlier versions. In addition, some older releases may be incompatible with new features of tiaa-cref.org or other websites).
 
If you’ve downloaded a brand new browser and suddenly seem to be having difficulties with tiaa-cref.org or other sites, check the following troubleshooting tips for assistance or send us an email.

Internet Explorer

tiaa-cref.org currently supports Internet Explorer versions 6.0 and above. If you are experiencing problems with this browser only loading parts of the page, you may need to load Microsoft’s fix to this problem. You can load this page here. If this still does not work, you should try clearing your browser’s cache (history). When you visit a website, your computer stores tiny pieces of data from the site so that its pages will display faster during return visits. Most computers store such files in a folder called Temporary Internet Files. Occasionally they can become corrupt or outdated and need to be deleted.

To clear the cache:

Internet Explorer: Select Tools > Options. In the Temporary Internet Files section click "Delete Files."

Additionally, there are several features in the Internet Explorer browser that Microsoft has set as default settings that may create a problem in browsing our site.

Disable Autocomplete

This function saves login information, such as your user ID and password for convenience, we do not recommend this for security reasons.

To disable, select Tools > Internet Options > ‘Content’ tab > Personal Information > Autocomplete. Uncheck the following: Web Addresses, Forms, User IDs and Passwords. Click "Clear Forms" and "Clear Passwords", then "OK."

Tools > Internet Options > "Advanced Settings" tab. Go to "Browser header." Uncheck "Use Inline Autocomplete for Web Addresses." go to "Security" tab. Check "Do Not Save Encrypted Pages to disk." Check "Empty Temporary Internet File Folders when browser is closed." Uncheck "Warn if changing between secure and not secure mode."

Some users of Internet Explorer 6.0 have also experienced a problem with logging into tiaa-cref.org and receiving a "cookies" message even though they may be enabled on your browser. If this occurs you may need to specify a privacy policy for tiaa-cref.org.

Select Tools > Internet Options > Privacy > Edit > tiaa-cref.org > Allow.

Mozilla Firefox

When you visit a website, your computer stores tiny pieces of data from the site so that its pages will display faster during return visits. Most computers store such files in a folder called Temporary Internet Files. Occasionally they can become corrupt or outdated and need to be deleted.

To clear cache in Firefox:

  1. Go to "Tools" menu and click on clear private data.
  2. On the result "popup window" check the options "Cache" & "Authenticated Sessions" and click on "ClearPrivateDataNow".

OR

  1. Go to "Tools" menu and click on "Options".
  2. Go to "Privacy" tab.
  3. In the section "Private Data" click on "settings" select the check boxes "Cache" & "Authenticated Sessions" and click "OK".
  4. Check the box "Ask me before clearing private date" in the "Private Data" section.
  5. Click "OK".

Safari

Some dynamic applications on tiaa-cref.org may not take effect immediately on the Safari browser. This is due to Safari caching the page you are trying to look at. If you are not seeing the changes you requested on a page, try refreshing the page. If you still do not see any change, you may need to clear your cache.

To clear the cache:

Safari: Select Safari > Empty Cache (Cmd–Opt–E). Now refresh the page.

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tiaa-cref.org has been designed to be user-friendly to a wide user base. Our site has been tested in a number of different browsers and operating systems. If you're experiencing technical difficulties with any part of our site, use the list below to answer your questions or contact us for assistance.

While we do not actively test certain configurations, tiaa-cref.org and its features and applications should operate under Linux and other UNIX operating systems, as well as browsers such as Mozilla and Opera. In all cases the operating system used should have the latest service pack installed.

© 2013 and prior years, Teachers Insurance and Annuity Association - College Retirement Equities Fund (TIAA-CREF), New York, NY 10017