FREQUENTLY ASKED QUESTIONS

For help and advice call us,
Mon - Fri, 8 a.m. - 10 p.m. (ET) / Sat, 9 a.m. - 6 p.m. (ET) / Automated service available 24/7 at 800 842-2252.

Can I get help choosing my investment mix?

For help and advice, call us anytime at 800 842-2252.

You might also be able to:

  • Attend a Financial Education Seminar through your institution or at various locations in your area
  • Meet with a TIAA-CREF investment professional to assess your financial situation

Learn more about consultations and seminars from TIAA-CREF.

How do I speak to someone at TIAA-CREF?

For help and advice, call us anytime at 800 842-2252.

You can also contact us online.

What do I do after I've enrolled?

  • After enrolling, you'll receive a TIAA-CREF Welcome Kit and a Legal Package including your contract and contract number.
  • Review your Welcome Kit carefully to verify the information is correct including investments and beneficiary information.
  • You may also review your accounts and make transactions online. From the home page of this site, click the login button in the Already Enrolled? box.
C2145

Investment, insurance and annuity products are not FDIC insured, are not bank guaranteed, are not deposits, are not insured by any federal government agency, are not a condition to any banking service or activity, and may lose value.

TIAA-CREF products may be subject to market and other risk factors. See the applicable product literature, or visit www.tiaa-cref.org for details.

TIAA-CREF Individual & Institutional Services, LLC and Teachers Personal Investors Services, Inc., members FINRA, distribute securities products. Annuity contracts and certificates are issued by Teachers Insurance and Annuity Association (TIAA) and College Retirement Equities Fund (CREF), New York, NY.

© 2013 and prior years, Teachers Insurance and Annuity Association-College Retirement Equities Fund (TIAA-CREF), 730 Third Avenue, New York, NY 10017.