FREQUENTLY ASKED QUESTIONS

For help and advice call us,
Mon - Fri, 8 a.m. - 10 p.m. (ET) / Sat, 9 a.m. - 6 p.m. (ET) / Automated service available 24/7 at 800 842-2252.

Can I get help choosing my investment mix?

For help and advice, call us anytime at 800 842-2252.

You might also be able to:

  • Attend a Financial Education Seminar through your institution or at various locations in your area
  • Meet with a TIAA-CREF investment professional to assess your financial situation

Learn more about consultations and seminars from TIAA-CREF.

How do I speak to someone at TIAA-CREF?

For help and advice, call us anytime at 800 842-2252.

You can also contact us online.

What do I do after I've enrolled?

  • After enrolling, you'll receive a TIAA-CREF Welcome Kit and a Legal Package including your contract and contract number.
  • Review your Welcome Kit carefully to verify the information is correct including investments and beneficiary information.
  • You may also review your accounts and make transactions online. From the home page of this site, click the login button in the Already Enrolled? box.
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