FREQUENTLY ASKED QUESTIONS

For help and advice call us,
Mon - Fri, 8 a.m. - 10 p.m. (ET) / Sat, 9 a.m. - 6 p.m. (ET) / Automated service available 24/7 at 800 842-2252.

How do I get help choosing my allocation mix?

TIAA-CREF offers a series of financial education seminars through New Jersey Alternate Benefit Program or at various locations in your local area. You may also be able to meet with a TIAA-CREF investment professional to assess your financial situation.

How do I obtain more information about NJABP?

You can learn more by visiting the NJ Department of the Treasury website. You may also be able to meet with a TIAA-CREF investment professional to assess your financial situation.

How do I speak to someone at TIAA-CREF?

Call a TIAA-CREF consultant at 800 TIAA-CREF (800 842-2273)
Monday - Friday, 8 a.m. - 10 p.m., and Saturday, 9 a.m. - 6 p.m. (ET).
You may also be able to meet with a TIAA-CREF investment professional to assess your financial situation.

How can I see my accounts and perform transactions online?

When you enroll online, you create an individual account where you can view your balances, change your investment mix, make transfers and other transactions.

If you're already enrolled, log in to your secure account from the login button on the home page of this site.

What do I do after I've enrolled?

  • After enrolling, you'll receive a TIAA-CREF Welcome Kit and a Legal Package including your contract and contract number.
  • Review your Welcome Kit carefully to verify the information is correct including investments and beneficiary information.
  • You may also review your accounts and make transactions online. From the home page of this site, click the login button in the Already Enrolled? box.
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