FREQUENTLY ASKED QUESTIONS

For help and guidance call us,
Mon - Fri, 8 a.m. - 10 p.m. (ET) / Sat, 9 a.m. - 6 p.m. (ET) / Automated service available 24/7 at 800 842-2252.

Can I get help choosing my investment mix?

For help and guidance, call us anytime at 800 842-2252.

You might also be able to:

  • Attend a Financial Education Seminar through your institution or at various locations in your area
  • Meet with a TIAA-CREF investment professional to assess your financial situation

Learn more about consultations and seminars from TIAA-CREF.

How can I see my accounts and perform transactions online?

When you enroll online, you create an individual account where you can view your balances, change your investment mix, make transfers and other transactions.

If you're already enrolled, log in to your secure account from the login button on the home page of this site.

How do I speak to someone at TIAA-CREF?

For help and guidance, call us anytime at 800 842-2252.

You can also contact us online.

What do I do after I've enrolled?

  • After enrolling, you'll receive a TIAA-CREF Welcome Kit and a Legal Package including your contract and contract number.
  • Review your Welcome Kit carefully to verify the information is correct including investments and beneficiary information.
  • You may also review your accounts and make transactions online. From the home page of this site, click the login button in the Already Enrolled? box.

What is the difference between a mutual fund and an annuity?

There are two important differences between mutual funds and annuities when they are offered under a retirement plan.

  • A mutual fund is a pool of securities, such as stocks and bonds, managed by an investment company.
  • An annuity is an insurance contract with one or more fixed-rate and variable investment options.

As for income options, annuities offer you the opportunity for lifetime income with or without guaranteed payments for a fixed time period*. Or you can decide to receive income for a certain number of years or take a cash withdrawal (depending on your plan’s provisions). Mutual funds offer systematic withdrawals.

Otherwise, mutual funds and annuities are treated very similarly when offered as part of your employer’s retirement plan.

*Guarantees are subject to the claims-paying capability of the insurer. Payments from variable accounts will fluctuate based on investment performance.

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